Frequently Asked Questions

Question 1

What is the average cost savings with a Medical Virtual Assistant?

Accepted Answer

Practices typically save up to 70% compared to hiring full-time in-house staff when you factor in salary, benefits, office space, equipment, and training costs.

Question 2

What medical specialties do you support?

Accepted Answer

We support all medical specialties, including Primary Care, Mental Health, Dermatology, Dental, OB/GYN, Urgent Care, Physical Therapy, Chiropractic, Aesthetic Clinics, and more. Our Virtual Assistants are trained in specialty-specific workflows and terminology.

Question 3

How quickly can I get started with a Medical Virtual Assistant?

Accepted Answer

Most practices can start within the same week. We'll match you with a pre-trained Virtual Assistant, conduct a brief orientation, and begin integration into your workflows immediately.

Question 4

Are Medical Virtual Assistants HIPAA compliant?

Accepted Answer

Yes! All our Medical Virtual Assistants complete comprehensive HIPAA certification training and undergo regular compliance audits to ensure the highest standards of patient data security and confidentiality.

Question 5

Which software tools do they use?

Accepted Answer

Our assistants are trained in: Epic, Kareo, Athenahealth, eClinicalWorks, AdvancedMD, Microsoft 365, Google Workspace. They can also adapt to your practice's existing systems.

Question 6

Is patient information kept secure?

Accepted Answer

Absolutely. All MedVirtual professionals follow HIPAA guidelines and work only through secure, approved systems.

Question 7

Will I need to spend time training them?

Accepted Answer

No. They are already experienced in healthcare support roles and adapt quickly to your systems.

Question 8

What types of healthcare cases or workflows can they assist with?

Accepted Answer

Patient intake and triage, Insurance eligibility verification, Billing and claims processing, Medical records management, Appointment scheduling and reminders, Care coordination and patient follow-up.

Question 9

How fast can services start?

Accepted Answer

Most services can launch within a few business days after setup and onboarding.