Denial Management
That Recovers Revenue Before It's Gone

Every denied claim has a clock on it. Miss the timely filing window and the revenue disappears permanently. We place a dedicated, HIPAA-trained AR follow-up specialist who works your denials systematically, before they age into write-offs.

Starting at $11/hr

Why Practices Work With Us

AR-Trained Specialists

Experienced in denial resolution, payer follow-up, and medical accounts receivable management across commercial, Medicare, and Medicaid payers. Pre-vetted. HIPAA-certified.

Matched in 24 Hours

Tell us your requirements today. Candidates tomorrow. No recruiters, no delays.

You Stay in Control

Your assistant manages every administrative step. Clinical decisions stay with your providers.

Stop Blaming Denials. Start Fixing Follow-Up.

Every practice gets denials. Revenue is recovered only when denials are worked systematically before the filing window closes. Most don’t, so the money is gone before anyone notices.

The problem

  • Denials logged but not systematically worked
  • No one tracking timely filing windows per payer
  • Resubmissions delayed or submitted without corrections
  • AR aging without visibility into what's recoverable

What we solve

  • Every denial reviewed, categorized, and actioned within 48 hours
  • Filing deadlines monitored proactively across every open claim
  • Root cause identified and corrected before resubmission
  • Aging report worked bucket by bucket, payer by payer
Smiling woman wearing headset and teal shirt with crossed arms next to HIPAA compliant emblem.

What Your Assistant Does

All work performed under your direction. Clinical decisions stay with your providers.

Denial Identification

Reviews EOBs and ERA remittances daily. Categorizes denials by reason code, payer, and priority. Nothing sits unreviewed.

Root Cause Analysis

Identifies whether the denial is due to eligibility, authorization, coding, timely filing, or documentation, so the correction targets the actual problem.

Resubmission & Appeals

Corrects and resubmits clean claims. Prepares appeal documentation and queues formal appeals for your billing team's review and submission.

Timely Filing Management

Tracks deadlines per payer. Flags claims approaching filing windows. Escalates immediately when urgent action is needed.

In Your System

Every denial action, resubmission, and appeal status documented in your billing platform in real time.

Why Practices Choose Our Medical Admin Assistants

Our medical administrative assistants handle your daily verification tasks so you can reduce eligibility errors, improve check-in flow, and stay prepared:

Fewer Eligibility Issues

Consistent pre-visit verification catches coverage problems before patients arrive.

Clearer Patient Financial Expectations

Up-front copay and deductible checks support more accurate patient communication.

Reduced Administrative Burden

Routine verification tasks are handled by dedicated support, freeing staff for patient-facing work.

Consistent Authorization Awareness

Services requiring prior authorization are flagged early to prevent delays or rescheduling.

HIPAA-Trained Support

All assistants follow secure access and data-handling protocols when working with insurance information.

Flexible, Scalable Staffing

Scale verification support up or down based on appointment volume and seasonal demand.
Smiling woman with glasses writing in a notebook at a desk in an office.

How We Find the Right Person

Every candidate is screened and verified before you meet them.

AR & Denial Management Experience Required

Hands-on experience working denials, managing aging reports, and following up with payers across commercial, Medicare, and Medicaid — not just general billing exposure.

Skills Verified

We test knowledge of denial reason codes, payer-specific appeal requirements, timely filing rules, and resubmission workflows before you meet a candidate.

HIPAA Certified

Annual HIPAA certification, signed confidentiality agreements, and a background check before every placement. BAA included.

Accountable After Placement

Weekly check-ins. Denial resolution rates and AR aging movement reviewed monthly. Replacement guarantee if the match isn't right.

You don't just get a new hire. You get a vetted, experienced specialist.

You Direct. We Support.

Staffing, not outsourcing. You run the process.
Your Assistant Handles
Your Practice Retains
Daily denial review and categorization
Appeal strategy and final submission
Root cause identification per denial
Write-off decisions and adjustments
Claim correction and resubmission prep
Compliance and audit oversight
Payer follow-up on outstanding claims
Escalation to legal or collections
AR aging report work and trend reporting
Financial reporting and revenue analysis
Green hand cursor icon with index finger pointing upward.
Your Assistant Handles
Daily denial review and categorization
Root cause identification per denial
Claim correction and resubmission prep
Payer follow-up on outstanding claims
AR aging report work and trend reporting
Your Practice Retains
Appeal strategy and final submission
Write-off decisions and adjustments
Compliance and audit oversight
Escalation to legal or collections
Financial reporting and revenue analysis
Green outline illustration of a hand with the index finger pointing up.
You stay in the driver's seat. We provide the talent and infrastructure.

What Practice Owners Say

Real reviews from real clients. See what practices like yours say about MyMedicalVA.
"Our assistant went through six months of aging and found claims we assumed were dead. Most were still within appeal windows. The recovery paid for a year of her time in the first 60 days." — Brian, Practice Administrator
"We recovered $40K in claims we'd already given up on"
"She didn't just work the denials — she tracked patterns and told us which CPT codes were consistently triggering rejections from specific payers. We fixed it upstream. Completely changed our first-pass rate." — Dr. Torres, Cardiology
"Denial rate dropped from 18% to 6% in four months"
"We had a chronic 90+ day AR problem. Our assistant works the aging report every week and escalates anything approaching a filing deadline. Our over-90 balance is down 70%." — Keisha, Revenue Cycle Manager
"Nothing ages past 90 days anymore"
"Most people we interviewed couldn't tell me why that distinction matters for resubmission. Our assistant could. That's when I knew we had the right person." — Tom, Billing Director
"She knows the difference between a denial and a rejection"

MyMedicalVA vs. In-House Staff

MyMedicalVA
recommended logo
$11/hour
Hire in 24–48 hours
Pre-vetted, AR-trained
No coverage gaps
Instant scalability
In-House
$25–30/hr + benefits
Hire in 4–8 weeks
You train from scratch
PTO, sick days, turnover
Fixed headcount
MyMedicalVA
recommended logo
$11/hour
Hire in 24–48 hours
Pre-vetted, AR-trained
No coverage gaps
Instant scalability
In-House
$25–30/hr + benefits
Hire in 4–8 weeks
You train from scratch
PTO, sick days, turnover
Fixed headcount
60–70% average cost savings. No payroll taxes. No long-term contracts.
Smiling woman wearing a headset with microphone and light blue shirt, gesturing with open hands.

Is This Role Right for Your Practice?

This role fits if:
Denial rates are climbing with no systematic process for working them
Claims are aging past 90 days before anyone follows up
Timely filing limits are being missed on recoverable claims
Your billing team is too stretched to work denials consistently
This role is NOT for you if:
You need someone to own appeal strategy and make write-off decisions
You need a licensed coder to determine correct coding on disputed claims
You're not ready to direct a remote employee
Smiling woman wearing a headset with microphone, gesturing with open hands.
This role fits if:
Denial rates are climbing with no systematic process for working them
Claims are aging past 90 days before anyone follows up
Timely filing limits are being missed on recoverable claims
Your billing team is too stretched to work denials consistently
Green hand cursor icon with index finger pointing upward.
This role is NOT for you if:
You need someone to own appeal strategy and make write-off decisions
You need a licensed coder to determine correct coding on disputed claims
You're not ready to direct a remote employee
Green outline illustration of a hand with the index finger pointing up.

Beyond AR Follow-Up & Collections

AR follow-up is one role. Our assistants support your full revenue cycle.

Prior Authorization

Auth screening. Submission. Follow-up. Denial documentation.

Insurance Verification

Eligibility checks. Benefits review. Copay and deductible calculation.

Medical Billing Support

Requirement verification. Submission. Appointment tracking.

Patient Intake

Pre-registration. Demographics. Insurance capture. Consent forms.

EMR Documentation

Charge entry. Payment posting. Claim scrubbing.

AR Follow‑up & Collections

Chart prep. Data entry. Visit notes. Health history.

Claims Submission

Aging review. Payer follow-up. Payment plans.
One talent pool. Multiple capabilities. Scale across roles as your practice grows.

Serving Practices in All 50 States

Wherever you are, MyMedicalVA provides talent.
Map of the United States with a marker on California highlighting headquarters at 21731 Ventura Blvd, Woodland Hills, CA 91364.
Our Headquarters:
21731 Ventura Blvd, Woodland Hills, CA 91364
No geographic restrictions.
Our medical admin assistants work remotely, securely, and HIPAA‑compliant — from anywhere to anywhere.
And yes, we serve every single state!

Specialty & Platform Experience

Specialties We Staff For

Neurology
Cardiology
Endocrinology
Rheumatology
OB-GYN
Internal Medicine
Gastroenterology
Orthopedics
Primary Care

Billing & AR Platforms

Kareo
AdvancedMD
Athenahealth
eClinicalWorks
Epic
Cerner
Office Ally
CollaborateMD
Meditech

Payer Experience

Medicare
Medicaid
Blue Cross Blue Shield
Aetna
Cigna
UnitedHealthcare
Humana
Tricare
Commercial payers
Don't see yours? We'll find an assistant with experience in your specific payer mix.

How We Protect Your Data

Healthcare practices trust us with their most sensitive information. Here's how we earn that trust.

HIPAA Compliance
  • Annual certification
  • Signed BAA
  • Controlled access
  • Audit logging on every placement
Secure by Design
  • Privacy screens
  • No patient data on local devices
  • Background-checked staff
Performance You Can Measure
  • 97% client satisfaction
  • Less than 2% error rate
  • Weekly reporting
  •  Dedicated account management

Meet the Team Behind MyMedicalVA

Smiling middle-aged man with gray hair and goatee wearing a dark suit, standing with arms crossed against a blue abstract background.
Hamid Kohan
CEO & President
Silicon Valley veteran who helped develop the world's first laptop at Grid Systems and scaled SUN Microsystems from 200 to 13,000 employees. He now applies decades of tech and operations leadership to solving healthcare staffing challenges.
Professional headshot of a blonde woman wearing a dark blazer and cream blouse against a blue background with white wave patterns.
Heather Rummel
Senior Director of Sales
Leads client partnerships with a focus on matching practices with the right talent. Her background ensures practices get personalized support from first conversation through onboarding.
Portrait of a smiling woman with short dark hair wearing a black sleeveless top and a black choker necklace against a blue abstract background.
Hanieh Moghadasi
Director of Operations
Oversees talent vetting, HIPAA compliance, and day-to-day client success. She ensures every assistant meets MyMedicalVA's standards before meeting your practice.
Smiling man with slicked-back dark hair wearing a black blazer and light purple shirt against a blue abstract background.
Jaime Perzabal
Business Operations Manager
Manages staffing logistics and practice onboarding. He makes sure the transition from match to start is seamless.
We've been where you are. We built MyMedicalVA to solve the staffing problems we experienced firsthand.

Trusted Data From Real Practices

250+
Healthcare Practices Supported
7
Global Offices for Continuous Coverage
1000+
Candidates Screened Monthly
500+
Monthly Training Hours
70%
Average Cost Savings
97%
Client Satisfaction Rate

Get Started in 3 Easy Steps

Match with a HIPAA-trained medical admin assistant in 24 hours.

Share Your Needs

Tell us your specialty, billing platform, clearinghouse, and current rejection rate. Takes 30 minutes.

Get Matched

We shortlist pre-vetted claims specialists matched to your payer mix and billing environment. Interview and choose.

Onboard & Scale

We handle onboarding, HIPAA paperwork, and system access. Your assistant starts scrubbing and submitting from day one.

Frequently Asked Questions

What is a denial management specialist?

A dedicated remote professional who reviews denied claims daily, identifies root causes, corrects and resubmits claims, prepares appeal documentation, and tracks timely filing windows, under your direction, every day.

What is the difference between a denial and a rejection?

A rejection is returned before adjudication; the claim had an error and was never processed. A denial is returned after adjudication, the payer reviewed it and declined payment. Each requires a different resolution path. Our assistants know the difference and act accordingly.

How is AR follow-up different from medical billing support?

Medical billing support keeps the billing process running, including charge entry, payment posting, and clean claim submission. AR follow-up focuses specifically on what didn't get paid and why, working the aging report and denial queue to recover revenue that's already been earned.

Are your assistants HIPAA trained?

Yes. Annual certification, signed agreements, background checks, and a BAA with every placement.

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Matched in 24-48 Hours · No Long-Term Contracts

Denied Claims Don't Wait. Neither Should You.

Every day a denial sits unworked is a day closer to a write-off. Get matched with a dedicated AR follow-up specialist in 24 hours.
HIPAA Certified
Starting at $11/hr
No Long-Term Contract
Start This Week
4.9/5 from 250+ practices
Trusted by Primary Care, Cardiology, Orthopedics & more